We support 24 hours customer service, Monday through Friday. We take an extra mile with Clients who Partner with us, and we support them with 24/7 customer service.
We provide a formal audit of all plugins and the active theme on the site, to assess the specific ways that WordPress updates (and the direction WordPress is moving in).
The account holder is the default approved party, but you can also assign authorized users to your account! This can be done simply by emailing us with the name and email address for additional authorized users
We work in sync with all marketing, Auditing & development department. We provide secure and specified access for each individual collaborating on the website, each based on their roll, while monitoring website access 24/7.
We try to keep everything clear and documented. You can start a ticket through email or through monitored phone calls to insure maximum clarity.
If the plug was developed by slidesigma team, we take full responsibility on finding a quick alternative that align with your business needs. If the plugin is a 3rd party, we run a test to check breaking changes or other issues are presented, if it remains on the site. We frequently encounters plugins with a variety of issues; in such cases, the customer is notified of better (and up-to-date) alternatives.
If the site was broken, we immediately assign one of our developers to roll-back to the backup state taken prior to performing the update. We put your website back online, and we discus with you alternatives on requested task.
Yes, we offer additional marketing and design services like web design, web development, Marketing, Landing pages, search engine optimization, and pay-per-click advertising. These are optional services that are not required to create and maintain a website. If interested, Contact us for more info.
No, your hosting provider doesn't matter, you can be hosted with any 3rd party hosting provider and we still complete the job seamlessly. If you need guidance on which hosting account you should purchase, feel free to contact us to help you chose the best hosting for your business. Slidesigma offers Hosting plans as well, and we would love to have you on board hosting with us.